Rescuing a leading research firm from spreadsheet hell
Tools used
- Global KPI tracking and filtering
- Data analytics
- Personalized dashboards
- Infographics
Trifecta were spending hours upon hours filtering through raw data on Microsoft Excel. They needed an analytics platform built for the task.
The challenge
Breaking down a barrage of data in a reasonable amount of time
Trifecta had landed a big new client. But this meant creating trending reports from an unstructured mess of data in Microsoft Excel. To make sure everyone had only the data they needed, they ended up with 15 different spreadsheets. And as soon as one spreadsheet needed a small change, Trifecta had to spend hours manually updating the other 14. The files became so big, they couldn’t even email them anymore.
“Forsta’s dynamic nature provides the flexibility we need to adapt to our clients’ changing business situations, so we can quickly and effectively provide them with the reports they need to make well-informed business decisions.”
Angel Roberts
VP of Finance and Administration, Trifecta
Our solution
Turning datapoints into storylines. Fast.
We helped Trifecta to shift the contents of their spreadsheets onto Forsta’s personalized dashboards. This made it easy for them to transform their data into insights that were clear and visually engaging – essential when you’re dealing with wave-over-wave trending. Trifecta could now track global KPIs and filter them by regions, segments and timeframes. And with personalized dashboards, everyone gets only the information they need. So one click of a button replaced hours of updating 15 spreadsheets.
The results
Much less time spent, for far better results
With Forsta, Trifecta could create their client’s trending reports four times faster – and make them far more visually interesting. The personalized dashboards made it easy for the client to deal with any of their stakeholders’ follow-up requests – rather than passing them to Trifecta. Follow up that would’ve taken days now took only a few minutes. Instead of taking three months to support the project once it was done, Trifecta could focus on more strategic tasks.
More customer stories
Closer to customers. Ahead of competitors.
Closer to customers. Ahead of competitors. Tools used Multi-mode survey design Real time touch-point level reporting Issue resolution alerts Expert feedback consultation For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to customers, and fueled the business with their feedback. The challenge One step removed […]
Getting the balance right for KS&R
Getting the balance right for KS&R Tools used Surveys design Data visualizations Live video Digital interviews Text analytics How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time. The challenge Creating custom-made research despite market pressures Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]
Turning satisfaction into a science
Turning satisfaction into a science Tools used Survey design Visual reporting Customer satisfaction analysis Issue resolution alerts World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task. The challenge Ad hoc surveys that weren’t telling the real […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
