- Deck creation
- Infographic dashboards
- CX and EX management
- PowerPoint batch reporting
CSBA needed a dashboarding platform that would free them up to spend more time with clients. Our software was at the ready.
Less time writing, more time talking
Market research business CSBA wanted to spend less time writing reports, and more time with clients. The company runs benchmarking programs that need a lot of in-depth reporting, and a lot of time to divide findings into different categories. How could our software give them more time with clients, so they could understand and use the information in their reports?
Getting the right data to the right people
It was time for CSBA to get useful data into the hands of people working directly with products – their clients and those clients’ employees. Our platform could help them do that. With its flexible reporting tools and sophisticated market research functions, our dashboard software was the right fit.
Boosting satisfaction scores by 9% in a year
With three major benchmarking programs running, CSBA has helped its clients reap rewards, fast. One program in the energy space, with eight major organizations taking part, saw satisfaction scores from new connections rise by 9%, from 6.7 to 7.3 in 12 months.
CSBA thinks that increase is because, thanks to our tools, they can now quickly get the right data to the right people– rather than spending ages putting a PowerPoint report together.
different pension funds
More customer stories
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Getting the balance right for KS&R Tools used Surveys design Data visualizations Live video Digital interviews Text analytics How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time. The challenge Creating custom-made research despite market pressures Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]
Turning satisfaction into a science Tools used Survey design Visual reporting Customer satisfaction analysis Issue resolution alerts World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task. The challenge Ad hoc surveys that weren’t telling the real […]
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