Home Resources Case study Building an information super-highway for Transport Focus

Building an information super-highway for Transport Focus

transportfocus

Tools used

  • Deck creation
  • Data repository
  • Cross tabulation
  • Infographic dashboards
  • PowerPoint batch reporting

Transport Focus is an independent watchdog for transport users. Looking out for the interests of passengers and drivers in the UK. It wanted to open its survey data to the public, which meant it needed a truly accessible data hub. So that’s exactly what we delivered.

The challenge

Data was getting stuck at junctions

There was plenty to change. Data came in from different research agencies. It was held in a variety of formats. And it was scattered across a handful of platforms.   And these platforms hadn’t been designed for the public, either. Security was too high. Visual interest was too low. There wasn’t a chart or infographic in sight. 

“We’re able to be so open. You click on a link on our website, and directly navigate the data. It is incredibly easy; you have access to everything with no login required.”

Robert Pain
Senior Insight Advisor, Transport Focus

Our solution

There was demand for modern infrastructure

Our platform became the platform for Transport First. A single hub for all its survey data. Serving both internal and external stakeholders. 

That wide-ranging group includes journalists, who’ve made great use of our data visualization tools. And politicians, who have remarked on how user friendly it is for a public-facing system.

The results

Today, Transport Focus takes smooth and easy journeys

Transport Focus may have started this project for the public good, but its own teams have benefited from the change.  

Its insight team can get more done. (And not only because their colleagues find answers themselves, and get automatic alerts when new data arrives.)

For one project, the insights team made 100 PowerPoint decks for different stakeholders. Each with 80 slides. Now, that’s something that just wasn’t possible before we introduced our platform.

Building an information super-highway for Transport Focus

More customer stories

Case study

Closer to customers. Ahead of competitors.

Closer to customers. Ahead of competitors.  Tools used Multi-mode survey design   Real time touch-point level reporting  Issue resolution alerts  Expert feedback consultation  For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to  customers, and fueled the business with their feedback. The challenge One step removed […]

Read more
Closer to customers. Ahead of competitors.
Case study

Getting the balance right for KS&R

Getting the balance right  for KS&R  Tools used Surveys design  Data visualizations  Live video  Digital interviews  Text analytics  How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time.   The challenge Creating custom-made research despite market pressures  Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]

Read more
Getting the balance right for KS&R
Case study

Turning satisfaction into a science

Turning satisfaction into a science  Tools used Survey design   Visual reporting  Customer satisfaction analysis  Issue resolution alerts  World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task.  The challenge Ad hoc surveys that weren’t telling the real […]

Read more
Turning satisfaction into a science

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter, delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.