Data hub for CX
Get your data singing in harmony
No more silos and data slipping into the void. Our centralized data hub brings all your sources together, so your data syncs, links and turns into insights you can use. Ensure your call center interaction links with product usage data and understand purchase history all in one place.
Bringing it together
Achieve a richer view of your customers and markets by bringing all that data into one place. CRM, survey, social media, financial data can all
be analyzed together. With our intelligent mapping, you can add depth and context and in turn make smarter decisions to improve CX.
Keep your contacts close
Keep a central set of contacts that is automatically synced. Each contact, regardless of data source, has a unique key to identify them.
Stay out of the spam
Don’t overload your employees, customers or participants. Easily set up rules to determine how often you contact them. Stay the right side of communicative.
Feature-rich, data repository
Combine multiple data sources into a single database for easy mapping, real-time synchronization and analysis.
Centralized contact database
Monitor contacts across different sources in one place.
Email frequency control
Don’t spam, control the frequency of communication easily.
From vision to reality: How to build a CX program that works How do you build a CX program that works?We can’t avoid the elephant in the room. We are all living in verry differnt times. Covid-19 has hit the business industry like nothing else, except perhaps the recession of 2008. And the companies that […]
CX predictions for 2022: In conversation with guest Forrester What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands? Join Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions […]
B2B program accelerators For over 20 years, Forsta has been working with B2B organizations, across a wide spectrum of industries, honing our tools to master the complexities faced by companies like yours. Forsta has been recognized year after year by industry experts for our knowledge, experience, and powerful approach to delivering B2B insights programs that […]
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