Forsta CX Consultants
Guiding you through your CX program
Building and growing a Customer Experience (CX) program is no easy task due to multiple factors, ranging from incomplete strategy, lack of executive support, ineffectual action planning. It’s all very well knowing what’s best practice, but what’s best for the project?
Who is Forsta Consulting?
We are a team of experts with years of experience, ready to guide and support you through your CX program. Our framework gives a customized, strategic approach to implement your Voice of the Customer (VoC) program. From the initial conception, all the way through to maturity we’ll provide a roadmap to build the foundation to all your
How are we different?
We bridge the gap between the business requirements and the technology. We know how to get the most out of the tech available. We are hands-on, with years of experience working with Forsta technology. We’re dedicated solely to Forsta clients and the success of your program. From day one, we align with your desired outcomes and build your program to meet them. We’ll also scale our services to whatever level is required. Be that light touch, to full-on program management.
We know you need to make the biggest impact on your organization, touching all levels and anticipating ROI. We’ll then build a customer journey map identifying key touchpoints, and highlight where your listening posts should be. We’ll protect successful elements and improve trouble points. Finally, we define the program. It has to be aligned to the overall business needs and build towards tangible results.
We design a program that delivers both tactical and strategic benefits. It will be robust, scalable and based on your needs. This stems from the design of the data capture, right the way through to how results are reported. Our reports are focused on action, and tailored to the correct individuals to put that action in place.
Where many VoC programs fail is when it comes to planning actions. We run sessions dedicated solely to avoiding this common pitfall. We’ll help you identify, structure and prioritize actions, based on the insights from your VoC program. We’ll also drive action within the VoC program itself. We’ll continually assess the maturity of the program, recommend areas of improvement and increase ROI.
From vision to reality: How to build a CX program that works How do you build a CX program that works?We can’t avoid the elephant in the room. We are all living in verry differnt times. Covid-19 has hit the business industry like nothing else, except perhaps the recession of 2008. And the companies that […]
CX predictions for 2022: In conversation with guest Forrester What do customers expect from brands and organizations in a post-pandemic environment? How can companies prepare to meet these new demands? Join Forsta’s VP of CX Consulting Chris Brown, and guest speaker, Judy Weader, a Senior Analyst with Forrester, as they discuss this year’s top predictions […]
B2B program accelerators For over 20 years, Forsta has been working with B2B organizations, across a wide spectrum of industries, honing our tools to master the complexities faced by companies like yours. Forsta has been recognized year after year by industry experts for our knowledge, experience, and powerful approach to delivering B2B insights programs that […]
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