Using online surveys to evaluate and monitor your business performance
Every successful business must have a concrete and measurable way to evaluate performance; monitor their strength and weaknesses, and keep a pulse on the customers experience as well as the competitive landscape. One way to do this is through a powerful online survey
technique called, “tracking.”
In a tracking survey, customer feedback on the same set of metrics is collected at regular intervals. Tracking metrics may
include brand awareness, customer satisfaction / loyalty, or even customer attitudes towards your (or a competitor’s) product. Regular feedback from surveys establishes KPIs for benchmarking your performance, and keeps tabs on competitive dynamics.
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