Helping Blauw’s clients ease into success
Tools used
- Deck creation
- Cross tabulation
- Infographic dashboards
- CX and EX management
- PowerPoint batch reporting
How our software helped market research and consulting company Blauw Research meet its own expectations and get their clientele to the next level.
The challenge
Meeting great expectations with great software
Blauw wanted to evolve and had big demands: software that could bring data together on one system and help clients with long-term strategizing. All without the one-size-fits-all approach that they’d found so disappointing in competitor software.
Blauw wanted its clients to have greater insights with the freedom to do things their way.
We had a lot to prove.
“Forsta is one of the best software providers in reporting. It was soon obvious the best solution was to partner with them, so they could focus on tooling and reporting and we could focus on implementing and making the whole Voice of the Customer program a success within the organization.”
Martin van de Broek
Research Consultant
Our solution
Keep it loose
We built a Blauw-branded system for flexible, visual data reporting and customer experience management. We knew Blauw had very diverse clients so we made sure everything – from the survey questions to the responsive dashboard – was easy to customize.
The results
Winning the race no matter your speed
With the new enterprise feedback system, Blauw became confident that we had them fully covered on tooling and reporting. It freed them up to work on their own evolution.
And Blauw’s clients could also focus on themselves by creating new modules at their own pace, all while benefitting from our flexible software.
More customer stories
Closer to customers. Ahead of competitors.
Closer to customers. Ahead of competitors. Tools used Multi-mode survey design Real time touch-point level reporting Issue resolution alerts Expert feedback consultation For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to customers, and fueled the business with their feedback. The challenge One step removed […]
Getting the balance right for KS&R
Getting the balance right for KS&R Tools used Surveys design Data visualizations Live video Digital interviews Text analytics How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time. The challenge Creating custom-made research despite market pressures Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]
Turning satisfaction into a science
Turning satisfaction into a science Tools used Survey design Visual reporting Customer satisfaction analysis Issue resolution alerts World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task. The challenge Ad hoc surveys that weren’t telling the real […]
Learn more about our industry leading platform
FORSTA NEWSLETTER
Get industry insights that matter,
delivered direct to your inbox
We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.
