Home Resources Case study Helping Unruly become masters of video engagement

Helping Unruly become masters of video engagement

Tools used

  • Deck creation
  • Data repository
  • Cross tabulation
  • Infographic dashboards 
  • PowerPoint batch reporting

How our software helped advertising tech company Unruly deliver to its clients and go big. 

The challenge

Beefing up scale

Unruly wanted to scale up. They wanted to support the delivery of video content to large audiences, integrate with leading partner technologies, and deliver highly customized data to their clients. We helped Unruly reach that scale. And from that point on, they had a feeling our relationship would be “long term.”

“Our investment in Forsta is core to our success and we know it’s a platform which can scale. We’ve built a highly skilled team of people who can regularly test the limits of both the data collection and reporting capabilities, and it’s always met the challenge.”

Claire Roberts
Product Manager at Unruly

Our solution

Forsta as the foundation

Forsta brought three wins for Unruly’s data collection and audience viewing experience: flexibility, integration and customization.  

On flexibility, Unruly’s data collection improved, making them better at supporting the delivery of videos seamlessly to large audiences.  

On integration, we’ve helped cut data program silos and unite Unruly’s partner technologies.   

And on customization, Unruly’s clients can get the reporting dashboards and charts that suit them down to a T. 

The results

Big gains at low cost

Thanks to Forsta products, Unruly could make major cost cuts while benefiting from the new scale we afford them.  

We fostered Unruly’s growth by helping them expand their product set and deliver on their clients’ specific needs. And all of those products are based on a single core survey. 

2/3

of video views
now taking place
outside of YouTube

91%

Ad Age 100 brands now
trust Unruly to connect with audiences at speed and scale

Helping Unruly become masters of video engagement

More customer stories

Case study

Closer to customers. Ahead of competitors.

Closer to customers. Ahead of competitors.  Tools used Multi-mode survey design   Real time touch-point level reporting  Issue resolution alerts  Expert feedback consultation  For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to  customers, and fueled the business with their feedback. The challenge One step removed […]

Read more
Closer to customers. Ahead of competitors.
Case study

Getting the balance right for KS&R

Getting the balance right  for KS&R  Tools used Surveys design  Data visualizations  Live video  Digital interviews  Text analytics  How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time.   The challenge Creating custom-made research despite market pressures  Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]

Read more
Getting the balance right for KS&R
Case study

Turning satisfaction into a science

Turning satisfaction into a science  Tools used Survey design   Visual reporting  Customer satisfaction analysis  Issue resolution alerts  World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task.  The challenge Ad hoc surveys that weren’t telling the real […]

Read more
Turning satisfaction into a science

Learn more about our industry leading platform

FORSTA NEWSLETTER

Get industry insights that matter,
delivered direct to your inbox

We collect this information to send you free content, offers, and product updates. Visit our recently updated privacy policy for details on how we protect and manage your submitted data.