- Survey design
- Cross tabulation
- Mobile module
We teamed up with The Football Association to make visiting Wembley Stadium a game-changing experience.
Scoring a better experience for visitors
Wembley Stadium is home to the English Football Association (the FA) and the venue for England football matches. The FA wanted to make it even more thrilling for their visitors. So a few years ago, they launched a post-event survey to map and monitor fans’ experiences.
Creating a platform for all seasons
The FA wanted to make their surveys better, both for the people taking them and the ones analysing the results. With help from our platform, their new surveys focused on more measurable KPIs, and we added a ‘hot topic’ section with 5-6 questions to spot issues and test out ideas. We also brought in custom branding, engaging wording and questions, and got the surveys working better on mobile devices.
No need for extra time – for participants or the FA
With three major benchmarking programs running, CSBA has helped its clients reap rewards, fast. One program in the Dropout rates fell by 9% to 26%, and the length of time people spent taking the survey dropped by more than a minute. We also sped up the time it took for the FA to get the insights they needed. And with data directly loaded to our dashboard, they could see the new metrics a day after the survey closed, rather than waiting a week.
new ‘hot topic’
fall in dropout rate
from interview times
day to see insights
More customer stories
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