Home Resources Case study Parent voices without borders

Parent voices without borders 

Tools used

  • Survey design   
  • Interactive dashboards 
  • Localization & translation 
  • Alerts 

Cognita is a network of schools that spans the globe – from Europe to Latin America to South-East Asia. With Forsta’s help, it created a program to hear and harness the voices of parents across different regions and languages. 

The challenge

Capturing parent voices across regions 

With schools all over the world, Cognita’s challenge was designing a program that could do the little and the large: capture global trends, and let each school tune into the views and voices of its own parents.

“The Voice of the Parent platform has provided valuable quantifiable confirmation of the areas of improvement needed in the eyes of our community. The use of the survey has helped build trust within our community in our ability to take action where needed. It has helped us identify areas we need to focus on, and those in which we are strong.”

Kirsten Crossland
Australian International School Singapore

Our solution

A global program with local flex    

Cognita teamed up with Forsta to design a Voice of Parent program that struck the right balance between local relevance and global consistency. Surveys that checked in with parents at key moments were translated and adapted to suit different regions.  

Results flowed in real-time into dashboards tailored to different Cognita users, so they could get the big picture or the fine detail, depending on who they were and what they needed to know.

The results

Parents speak. Things happen. 

The program has given Cognita’s decision-makers a live feed of parent opinion, so they know what’s working, what’s lacking, and what needs action – fast. From meals to transport, schools have been able to make changes where it matters to parents and measure the difference using real-time metrics. Building on its success with Forsta, Cognita now casts its net even wider, capturing children’s and teachers’ voices with Voice of Student and Voice of Employee programs. Together, they make Cognita’s one of the most wide-ranging and ambitious education feedback program ever undertaken. 







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