- Global KPI tracking and filtering
- Data analytics
- Personalized dashboards
Trifecta were spending hours upon hours filtering through raw data on Microsoft Excel. They needed an analytics platform built for the task.
Breaking down a barrage of data in a reasonable amount of time
Trifecta had landed a big new client. But this meant creating trending reports from an unstructured mess of data in Microsoft Excel. To make sure everyone had only the data they needed, they ended up with 15 different spreadsheets. And as soon as one spreadsheet needed a small change, Trifecta had to spend hours manually updating the other 14. The files became so big, they couldn’t even email them anymore.
More customer stories
Closer to customers. Ahead of competitors. Tools used Multi-mode survey design Real time touch-point level reporting Issue resolution alerts Expert feedback consultation For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to customers, and fueled the business with their feedback. The challenge One step removed […]
Getting the balance right for KS&R Tools used Surveys design Data visualizations Live video Digital interviews Text analytics How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time. The challenge Creating custom-made research despite market pressures Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]
Turning satisfaction into a science Tools used Survey design Visual reporting Customer satisfaction analysis Issue resolution alerts World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task. The challenge Ad hoc surveys that weren’t telling the real […]
Get industry insights that matter,
delivered direct to your inbox