- Survey design and distribution
- Tailored operational dashboards
- Strategic reporting views
- Action management and alerting
- Advanced text analytics
Industrial and electronics distributor RS Components wanted to position itself as the first choice for its customers. To do so, RS Components needed to shift to a customer-centric culture across its 6.600 global employees. Our products were at the ready.
Helping RS become world’s most customer-centric distributor
RS Components set high standards – and they aim to meet them. Their goal was to become the first-choice distributor for their over one million customers worldwide. And they turned to Forsta to build its Voice of the Customer (VoC) program to help them do that.
The company wanted to find out why customers would recommend them, where they could do better, and what changes would have the most impact. They knew our software would be able to capture all the survey metrics and specific customer feedback comments and interaction data they needed – and more.
More customer stories
Closer to customers. Ahead of competitors. Tools used Multi-mode survey design Real time touch-point level reporting Issue resolution alerts Expert feedback consultation For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to customers, and fueled the business with their feedback. The challenge One step removed […]
Getting the balance right for KS&R Tools used Surveys design Data visualizations Live video Digital interviews Text analytics How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time. The challenge Creating custom-made research despite market pressures Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]
Turning satisfaction into a science Tools used Survey design Visual reporting Customer satisfaction analysis Issue resolution alerts World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task. The challenge Ad hoc surveys that weren’t telling the real […]
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