- Survey and program design
- Interactive dashboards
- Data analysis
- Action management
How eir Large Business made focussing on customers its priority, in a successful partnership with W5 and our software.
Figuring out performance in the eyes of the customer
Telecoms business provider eir Large Business knew they needed to better understand their relationships with the companies they serve, given the diversity of size and industry they represent. So they decided to create a set of in-depth metrics that would help them figure out how they were performing in the eyes of their customers.
To make that happen, they paired up with customer experience consultancy W5 to launch a Voice of the Customer program – all running on the Forsta platform.
More customer stories
Closer to customers. Ahead of competitors. Tools used Multi-mode survey design Real time touch-point level reporting Issue resolution alerts Expert feedback consultation For AIG, getting an edge on competitors meant bridging the gap between company and customer. With Forsta in its corner, the insurance giant built a vast, powerful program that listened to customers, and fueled the business with their feedback. The challenge One step removed […]
Getting the balance right for KS&R Tools used Surveys design Data visualizations Live video Digital interviews Text analytics How we helped market research firm KS&R balance keeping their tailor-made approach to research with saving their people time. The challenge Creating custom-made research despite market pressures Making sure their research is custom-made for clients is at the heart of KS&R’s strategy. But around them, […]
Turning satisfaction into a science Tools used Survey design Visual reporting Customer satisfaction analysis Issue resolution alerts World-leading medical device company CareFusion wanted to up their game when it came to customer satisfaction. Forsta helped them build the Voice of Customer (VoC) program to take on the task. The challenge Ad hoc surveys that weren’t telling the real […]
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