Digging deeper with third-party data integration
How did a “side hustle” turn into a sought-after tool? As COVID-19 began to wreak havoc across our personal and professional lives, ENGINE Insights began surveying consumers and looked at third-party data to provide clients with a better understanding of the overall impact. The data came quick, came often, and was immense. ENGINE needed a quick way to centralize and report on it. Forsta’s new portal for Covid-19 data initially started as a side-project, but gained major traction and demand, resulting in considerable success engaging over a dozen new clients.
Learn how ENGINE used Forsta to quickly create the dashboard, tailor it to their needs, and keep it updated weekly as Jake Kelley, Director, Reporting and Portals at Engine Insights dives into the tool alongside Forsta Client Development Manager, Emily Gaudette.
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CX predictions for 2022: In conversation with guest Forrester
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5 Steps to ensure your digital CX program delivers results
5 Steps to ensure your digital CX program delivers results According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization. So, how’s Customer Experience faring in […]
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